Privacy Policy
Queen Trauma Solutions is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.
1. Information We Collect
We may collect the following information:
Your name, email address, and phone number when you contact us
Address details if we are providing cleaning services at your property
Payment information for invoicing and billing purposes
Website usage information through cookies or analytics tools
2. How We Use Your Information
We use your information to:
Provide our trauma and biohazard cleaning services
Respond to your enquiries and provide quotes
Send invoices, receipts, or other administrative documents
Improve our website and services
Comply with legal or regulatory obligations
3. How We Protect Your Information
We take data protection seriously. All personal data is stored securely and only accessed by authorised personnel. We never sell, rent, or share your information with third parties unless required by law.
4. Sharing Your Information
We may share information with trusted third-party providers (e.g. waste disposal contractors or payment processors) only when necessary to deliver our services, and always in line with GDPR.
5. Your Rights
Under UK data protection law (GDPR), you have the right to:
Request access to the personal data we hold about you
Request corrections to inaccurate or incomplete data
Request deletion of your data when it is no longer needed
Object to the processing of your personal data in certain circumstances
6. Cookies
Our website may use cookies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Queen Trauma Solutions
07982 319 539